Terms of Service

Effective Date: 4 April 2026

Welcome to Glowverra (“we”, “us”, “our”). By accessing or using our website glowverra.co.uk (the “Site”) and purchasing products from us, you agree to be bound by the following Terms of Service (“Terms”). Please read these Terms carefully before using our Site. If you do not agree with these Terms, please do not use our services.

1. Online Store Terms

By agreeing to these Terms, you confirm that you are at least 18 years old or have the consent of a legal guardian. You may not use our products for any illegal or unauthorised purpose, nor violate any laws in your jurisdiction.

2. General Conditions

We reserve the right to refuse service to anyone for any reason at any time. Your content (excluding payment card information) may be transferred unencrypted and may involve transmissions over various networks.

3. Products and Pricing

All product descriptions, images, and prices are subject to change at any time without notice.
We reserve the right to limit or discontinue products at any time.
Prices are listed in GBP (£) and are inclusive of VAT where applicable.
We strive for accuracy, but in case of errors in pricing or descriptions, we may correct or cancel affected orders.

4. Orders and Payments

Orders placed through our Site are subject to availability and acceptance.
We reserve the right to cancel or limit quantities of any order for any reason.
Payment must be made in full at the time of purchase.
We accept secure payments through trusted gateways such as credit/debit cards and PayPal.

5. Shipping and Delivery

We offer free shipping to the United Kingdom only.
Handling time: 1 to 3 business days.
Delivery time: 2 to 4 business days.

We are not responsible for delays caused by couriers.

6. Returns and Refunds

Please refer to our Refund Policy for complete details on returning items and requesting refunds.

7. Accuracy of Information

We try to ensure all information on the Site is accurate and up-to-date. However, we are not liable for any inaccuracies, omissions, or typographical errors.

8. Third-Party Tools and Links

We may provide access to third-party tools or links to third-party websites. We are not responsible for any harm or damages related to your use of optional third-party tools or websites.

9. User Comments and Feedback

If you send suggestions, reviews, or creative ideas to us, you agree that we may use them without restriction, including editing, publishing, and distributing them, without obligation to compensate you.

10. Prohibited Uses

You are prohibited from using the Site or its content for any unlawful purpose; to solicit others to perform illegal acts; to violate any laws; to infringe on our intellectual property; to harass, abuse, defame, or discriminate; or to upload or transmit viruses or malicious code.

11. Disclaimer of Warranties; Limitation of Liability

We do not guarantee that your use of our Site will be uninterrupted, timely, or error-free. All products and services are provided “as is” without warranties of any kind. In no case shall Glowverra or our staff be liable for any injury, loss, or damages arising from your use of our products or services.

12. Indemnification

You agree to indemnify and hold Glowverra harmless from any claim or demand due to your breach of these Terms or violation of any law.

13. Severability

If any part of these Terms is deemed unlawful or unenforceable, the remaining provisions shall continue to be valid and enforceable.

14. Termination

We may terminate this agreement at any time without notice if you fail to comply with these Terms. You may also terminate the agreement by ceasing use of our services.

15. Governing Law

These Terms are governed by and construed in accordance with the laws of the United Kingdom.

16. Changes to Terms of Service

We reserve the right to update, change, or replace any part of these Terms by posting updates on our website. It is your responsibility to check for updates regularly.