Privacy Policy

Effective Date: 4 April 2026

Welcome to Glowverra (“we”, “our”, or “us”). We value your privacy and are committed to protecting your personal data. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from glowverra.co.uk (the “Site”).

1. Information We Collect

When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, cookies installed on your device, the pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site.

When you make or attempt to make a purchase, we collect your name, billing and shipping address, payment information (processed securely – we do not store full card details), email address, and phone number. This is collectively referred to as “Order Information”.

2. How We Use Your Information

We use Order Information to fulfil orders, process payment, arrange shipping, provide order confirmations and invoices, communicate with you, screen orders for fraud, and (where in line with your preferences) provide information about our products or services.

We use Device Information to improve and optimise our Site and to help detect fraud and security risks.

3. Sharing Your Personal Information

We may share your information with trusted third parties: our e-commerce platform provider, payment gateways (e.g. Stripe, PayPal), shipping providers (e.g. Royal Mail, DHL), and analytics providers such as Google Analytics. We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4. Behavioural Advertising

We may use your personal information to provide targeted ads or marketing communications. You can opt out of targeted advertising via Facebook, Google, or the Network Advertising Initiative opt-out portal.

5. Your Rights (UK & GDPR)

If you are a resident of the UK or the EEA, you have the right to access, correct, delete, object to or restrict processing of, and request portability of your personal information. To exercise your rights, contact us at help@Glowverra.shop or +44 7389 288372.

6. Data Retention

We retain your Order Information for our records unless and until you ask us to delete it.

7. Cookies

We use cookies to enhance your browsing experience. You can set your browser to refuse cookies or alert you when cookies are being sent.

8. Do Not Track

Our Site does not alter its data collection practices in response to Do Not Track signals.

9. Security

We implement reasonable security measures to protect your personal information. However, no method of transmission or storage is 100% secure.

10. Minors

The Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. Updates will be posted here with a revised Effective Date.

12. Contact Us

  • Email: help@Glowverra.shop
  • Phone: +44 7389 288372
  • Address: 37 Dickinson Avenue, WV10 9DH, United Kingdom